Return policy

Cancellation

clockwiseclothing.com supports order cancellation application for all unpaid and unshipped orders. We accept order cancellation formally before the product is officially shipped or formally put into production arrangement. If your order is successfully cancelled within the valid time, you will get a full refund of all payment amount originally paid by credit card. We cannot accept order cancellation application if the product has already been shipped out from our warehouse and entered the logistics distribution process. All order cancellation procedures are completed online on clockwiseclothing.com, with no offline processing channel.

Returns (if applicable)

clockwiseclothing.com officially implements a 30-day return and exchange guarantee policy, calculated from the exact date when you sign for and receive the product package. Customers have the legitimate right to apply for a return service within 30 natural days after the receipt of the product. To be eligible for a return application, your item must be kept unused, unwashed, unworn and kept in the original intact condition that you received it. All original hangtags, care labels, packaging bags and accessory parts must be complete and undamaged. It must also be kept in the original intact packaging without any man-made damage, stain and modification.
To complete your return process officially, we require you to provide the order screenshot or electronic proof of purchase as valid voucher. Please do not send your purchased goods back to the manufacturer directly without contacting our customer service, all return goods need to be sent back to the designated warehouse address provided by clockwiseclothing.com. Customers will only be charged once at most for shipping costs (this includes all return logistics expenses); No restocking fee will be charged to consumers for any qualified product return application.

Exchange Service Instructions

clockwiseclothing.com provides official exchange service for all customers who need size replacement, color replacement or style replacement. Within the valid 30-day after-sales period after signing for the goods, you can apply for exchange service due to inappropriate size, unsatisfactory actual color, style mismatch and other personal reasonable reasons. Each original order is limited to one valid exchange application only.
After you submit the exchange application on clockwiseclothing.com official website, our customer service will first check the inventory status of the target replacement product. If the product is in stock, we will notify you to send back the original product in standard packaging. After our warehouse receives and verifies that the original goods are intact and meet the exchange standard, we will arrange the delivery of the new replacement product within 2–3 working days. If the price of the new exchanged product is higher than the original order amount, you need to make up the price difference via credit card payment only; if the new product price is lower than the original amount, the price difference will be automatically refunded to your original credit card account. If the product you want to exchange is out of stock, discontinued or permanently removed from shelves, you can choose to replace other available styles or change the exchange application to direct return and refund.

Handling of Damaged or Defective Products

If you receive products with obvious transportation damage, fabric flaws, stitching off-line, missing threads, poor workmanship, wrong item delivery, missing accessories and other non-human quality defects, you can enjoy priority after-sales processing service. You do not need to keep the goods in completely unused state. Please take clear photos of the damaged parts, overall product appearance and outer express packaging within 48 hours after receiving the package, and submit these photos as evidence to our official customer service email. After verifying the real situation, we will provide you with three optional after-sales solutions: free replacement of new goods, full refund directly, or free maintenance for repairable defective products. All logistics costs incurred in this process shall be fully borne by clockwiseclothing.com.

Shipping Fee Liability Rules

  1. For returns and exchanges caused by personal reasons such as dislike of style, inappropriate size, personal aesthetic difference and no quality problem, the return shipping fee shall be fully borne by the customer. clockwiseclothing.com will not provide any freight subsidy or reimbursement.
  2. For after-sales problems caused by product quality defects, transportation damage, wrong delivery, missing goods and other responsibilities of clockwiseclothing.com, all round-trip shipping fees for returns and exchanges shall be fully borne by us, and you do not need to pay any logistics expenses.
  3. Extra freight, customs fee and loss compensation caused by improper product packaging by customers, arbitrary change of logistics delivery method or fraudulent return behavior shall be undertaken by the customers themselves.

Refunds (if applicable)

All orders on clockwiseclothing.com only support credit card payment, and all refunds will be processed and credited back to your original credit card payment account automatically. Once your returned product is received and inspected by our warehouse staff and meets the return standard, we will send you an official email notification of receipt of the returned package. We will also notify you clearly of the final approval or rejection result of your refund application. If your refund application is approved, then your refund will be processed formally, and a credit fund will automatically be applied to your credit card or original method of payment within 3–7 working days. The specific arrival time of funds depends on the processing efficiency of your issuing bank.

Late or missing refunds (if applicable)

If you haven’t received your refund fund within the normal time limit yet, first check your bank transaction account and credit card bill record again carefully. Then contact your credit card issuing bank company directly, because it may take a few extra working days before your refund is officially posted and recorded in your account. Next contact your bank for further inquiry. There is often inevitable bank internal processing time before a refund is officially posted to your account. If you still cannot find the refund record after checking all channels, you can contact our official customer service email to check the refund progress and fund flow record.