Contact Us

If you have any questions, doubts, service consultation, order problems, after-sales demands or related suggestions and concerns about products and services on clockwiseclothing.com, please do not hesitate to contact us at any time. We value every customer’s shopping experience and feedback very much, and we would love to hear from you and solve your problems professionally and efficiently.
You can contact us through the official dedicated email channel below:
Email:  lumi@24hcustomerservice.com
Customer Service Working Hours:
Our customer service team provides year-round uninterrupted service, including working days, weekends and all statutory holidays. The official standard service time is 08:00 to 24:00 Beijing Time. All email consultations, order inquiries, after-sales applications and product feedback sent during working hours will be responded and processed within 1–3 hours. All messages and consultation demands submitted outside the official working hours will be recorded in priority and will be processed and replied in detail first after 08:00 on the next working day.
When sending an email, please try to describe your problem in detail, attach your order number, product related pictures and other necessary information, so that our customer service staff can quickly confirm the situation and give you an accurate solution in the shortest time.