Shipping policy

1. Delivery Coverage


Our official online store offers cross-border delivery services to most countries and regions worldwide, covering major consumer markets across Europe, the Americas, Southeast Asia, the Middle East and Oceania. Remote territories restricted by local import/export regulations or logistics limitations are unavailable for shipment, and the checkout page will automatically block order submission for unsupported delivery addresses.

2. General Transit Timeline


Once full payment is confirmed and orders are packed and collected by our warehouse, goods will enter cross-border logistics channels. Total transit duration fluctuates due to international transit transfers, customs inspection procedures and regional sorting schedules. No fixed exact delivery date can be guaranteed. Standard regions require a moderate general transit cycle, while remote islands and isolated territories will face extended shipping periods. Transit delays are common during public holidays, large-scale shopping seasons and global logistics peak periods. clockwiseclothing will not provide monetary compensation for delivery delays under any circumstances.

3. Carriers, Customs & Tariff Rules


  1. We cooperate with multiple international cross-border logistics carriers. The system will automatically assign the most suitable logistics provider based on your delivery destination. Carrier information will be updated on your order page after warehouse dispatch. We do not designate a single fixed courier and cannot accommodate requests to switch assigned shipping providers.
  2. All cross-border parcels must undergo customs clearance inspection in accordance with import laws of the receiving country. Product category and declared value will be submitted truthfully per brand standard protocols. All import duties, VAT, customs inspection fees and clearance administrative charges incurred during customs procedures are the sole responsibility of the recipient. Relevant fees will be collected directly by local customs or assigned carriers; clockwiseclothing will not advance or cover any cross-border tax expenses.
  3. Parcels that are returned, detained or destroyed due to recipient refusal to pay tariffs, invalid delivery addresses, local import bans or failure to submit required clearance documentation will incur full round-trip logistics costs and product losses borne by the customer. Partial refunds will only be processed after complete goods return and warehouse inspection, with all round-trip shipping charges deducted from the total refund amount.

4. Order Tracking Instructions


After warehouse packaging and carrier pickup, a unique tracking number will be generated and sent to your registered email and personal order dashboard on our website. You may log into your account, locate your target order and copy the tracking number to view real-time transit, customs clearance and last-mile delivery updates on the official portal of your assigned carrier. Delays of several hours in logistics status updates are normal. If tracking information remains stagnant for an extended period, you may contact support to assist with parcel status verification.

5. Dispatch & Lost Parcel Guidelines


  1. Warehouse packing and dispatch follow the chronological order of successful payment. Standard orders require a regular processing window before shipment; hot-selling and limited footwear styles face extended preparation lead times with no guarantee of immediate dispatch.
  2. If parcels are lost or severely damaged while in carrier transit, you must contact customer support within 7 calendar days of the logged lost or delivered tracking record, providing complete order information and tracking screenshots. After verification, we will offer two resolutions: re-delivery of an identical replacement item or full credit card refund. Claims submitted beyond the 7-day feedback window will not be accepted.