Refund policy

1. Valid Return & Exchange Timeframe

2. Complete Return Process & Refund Processing Timeline

Return Application Steps

1. Submit Request: Log into your official website account and submit an online return application on your target order page. Clearly state your return reason, returned product style, size and order ID, alongside clear product photos. Customers unable to submit online applications may send an email to customer service to manually open a return ticket.
2. Application Review: Our support team will complete review within 1–3 business days. Approved applications will receive official return warehouse addresses and step-by-step return guidance via email. Rejected applications will include detailed reasoning in the notification email.
3. Item Return Shipment: Package all items fully and ship them to the designated return warehouse per provided instructions, and retain your shipping receipt for reference until warehouse inspection is complete.
4. Warehouse Inspection: Once return parcels arrive at our facility, the quality inspection team will verify product condition within 3–5 business days. After confirming compliance with return standards, refund procedures will be initiated.

Refund Processing Timeline

3. Full Exchange Rules & Application Process

1. clockwiseclothing provides valid exchange services exclusively for orders within the 30-day after-sales window where products remain brand new and unworn. Eligible exchanges include identical styles in alternative sizes or original sizes in alternate colorways. Cross-style and cross-category exchanges are not supported. If your desired exchange item is out of stock or discontinued, customer service will provide two options: wait for restock to complete the exchange, or cancel the exchange request and switch to a full product refund.
2. Exchange Application Process: Access the same application portal as standard returns. Clearly mark your request as an exchange and specify your target size and color. After support review approval, you will receive return warehouse shipping instructions. Send your original item back for inspection, and our warehouse will ship your replacement product only after passing quality checks.
3. Exchange Lead Time: The total exchange cycle combines inbound return transit duration, warehouse inspection processing time and outbound replacement shipping timeline. Cross-border exchanges require longer overall processing periods compared to standard new order delivery.

4. Handling Damaged & Defective Items Upon Receipt

1. Feedback Deadline: All defect claims must be submitted to customer support within 7 calendar days of delivery confirmation. You must provide clear photos of damaged products, outer package damage and tracking screenshots. Failure to submit evidence within this window will result in automatic confirmation of intact goods, and defect after-sales claims will no longer be honored.
2. Optional Customer Solutions (choose one):
   
   
   ① Complimentary Exchange: clockwiseclothing covers all round-trip shipping fees and sends a brand-new intact replacement item as priority dispatch.
   
   
   ② Full Refund: No need to return damaged defective goods; full original payment amount will be refunded to your credit card directly.
   
   
   ③ Partial Monetary Compensation: Retain your current product, and our support team will negotiate a partial refund amount credited back to your original payment card.
3. Shipping Fee Liability for Defective Goods: All inbound and outbound shipping costs caused by factory defects, transit damage, incorrect item shipments or missing accessories shall be fully covered by clockwiseclothing. Prepaid free return shipping labels will be provided by support agents, with zero out-of-pocket shipping expenses for customers.

5. Shipping Fee Liability Allocation

1. Non-defective voluntary returns (ill-fitting size, personal dislike of style, subjective aesthetic dissatisfaction and other customer-initiated reasons): All inbound return shipping fees and cross-border clearance surcharges shall be fully covered by the customer. No shipping subsidies or free return labels will be provided by the brand.
2. Factory defects, transit damage, incorrect/missing order items: All round-trip logistics expenses will be borne entirely by clockwiseclothing with no customer charges.
3. Exchange Shipping Fee Rules: For voluntary non-defective exchanges, customers cover all shipping costs to send original items back; outbound delivery fees for replacement products are covered by the brand. For defect-based exchanges, all inbound and outbound shipping costs are fully covered by clockwiseclothing.

6. Eligibility Standards for Return & Exchange Items